Shipping Information
Ground Shipping is only available in the Continental United States & Canada. FedEx & UPS will deliver to the door of your house / building. If you live in an apartment they will deliver to the lobby. Unless otherwise requested, all packages require a signature.
Free Shipping offers where applicable are available to Continental United States residents only. All other customers should contact us about shipping charges. Actual shipping charges will be applied to all International orders at the time of processing. Order details may or may not reflect International shipping charges during checkout.
We will ship your order via the best method available based on weight and size of your items. In most cases, your order will ship via UPS or FedEx ground. If your order has large pieces, and/or the quantity suggests, your order will ship common carrier. Common carrier shipments deliver during normal business hours. Contact us for shipping cost if destination is outside of the USA. All prices are for Delivery to your door, curbside, or loading dock. Someone should be present to sign and accept the merchandise. Does not include inside delivery or set-up.
Shipping to Hawaii / Alaska / Puerto Rico:
Additional shipping charges apply to orders sent to Hawaii, Alaska, and Puerto Rico. Actual shipping charge will be calculated upon order processing and may differ from the charge presented during checkout. Shipping will take between 5– 9 business days.
International Shipping:
Please contact us directly for International shipping charges. Multiple items may reduce shipping charge. For more information on international shipping, please call us at 1-800-244-2018.
Common Carrier Orders:
Common Freight Carriers will be used for larger products that require special handling. We provide Free Shipping to Commercial (Dock to Dock) addresses only for select products (specific details will be found in the product description). We also offer Residential Delivery and Residential / Inside Delivery for an additional fee. The additional fee will be applied to the order if the wrong address type was entered at the time of ordering and the shipment is already in transit.
Customs
Your package may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are your responsibility. We do not have control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information. Additionally, when ordering from ErgoBack.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Special Orders:
Special order items ship directly from the manufacturer. They will be delivered by a regular freight carrier. Delivery is to your curb side or loading dock only. You will receive a call from the freight carrier to arrange a time of delivery. Delivery is available Monday – Friday. Because special order items aren’t manufactured until the order is placed, tracking information is not immediately available. We will update you with information regarding your order upon request. Please email us at ergobacksales@gmail.com.
